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Al Fakher Max 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Max 2 line.
A range review that ignores warranty and after sales will often produce a confident decision and a disappointing quarter on the Max 2.
The most common mistake is optimising for the first order instead of the fourth, which is where Max 2 economics actually settle.
Why warranty and after sales matters on the Max 2
A clear dead on arrival policy removes friction for retail partners.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Max 2 |
| Brand | Al Fakher |
| Category | Flavours |
| Battery | 500 mAh |
| Output range | 10-80 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
The most common mistake is optimising for the first order instead of the fourth, which is where Max 2 economics actually settle.
Checklist
- Agree in advance who pays for return freight on a defect claim.
- Retain one sealed sample carton from every batch for reference.
- Record the arrival condition with photographs on the day of delivery.
- Check carton quantities against the commercial invoice line by line.
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (141 units) | Tier 1 | 14-21 days |
| Pallet (686 units) | Tier 2 | 30-45 days |
| Container (19899 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Max 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Max 2 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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