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Al Fakher Prime 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Prime 2 line.
What follows is a practical view of warranty and after sales for the Prime 2, written for people who place repeat orders rather than one off buys.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Why warranty and after sales matters on the Prime 2
A clear dead on arrival policy removes friction for retail partners.
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Prime 2.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Prime 2 |
| Brand | Al Fakher |
| Category | Flavours |
| Battery | 400 mAh |
| Output range | 8-25 W |
| Capacity | 3.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Record the arrival condition with photographs on the day of delivery.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
- Log sell through by account for the first eight weeks.
- Check carton quantities against the commercial invoice line by line.
- Request batch photographs and a packing list prior to shipment.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (138 units) | Tier 1 | 21-30 days |
| Pallet (1672 units) | Tier 2 | 14-21 days |
| Container (10215 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Prime 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
A short quarterly review of these points will keep the Prime 2 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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