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Al Fakher Royal 5: Warranty and After Sales for Distributors
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Royal 5 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Royal 5 is either created or lost.
Consistency across batches matters more than peak performance for Royal 5, and warranty and after sales is where inconsistency first appears.
Why warranty and after sales matters on the Royal 5
A clear dead on arrival policy removes friction for retail partners.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Royal 5 |
| Brand | Al Fakher |
| Category | Flavours |
| Battery | 400 mAh |
| Output range | 5-30 W |
| Capacity | 5.0 ml |
| Charging | USB-C fast charge |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Royal 5.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (65 units) | Tier 1 | 7-12 days |
| Pallet (1130 units) | Tier 2 | 7-12 days |
| Container (12046 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Royal 5?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
A short quarterly review of these points will keep the Royal 5 range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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