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Warranty and After Sales Guide for Al Fakher Max

Published 2026 · VapeWholesaleHub trade desk

Warranty and after sales handling define the long term reputation of a Max line.

Distributors reviewing their Max range usually find that warranty and after sales explains most of the variance in results between accounts.

Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.

Why warranty and after sales matters on the Max

A clear dead on arrival policy removes friction for retail partners.

The most common mistake is optimising for the first order instead of the fourth, which is where Max economics actually settle.

Spare parts availability matters more than warranty length in practice.

Reference specification

Item	Value
Model	Max
Brand	Al Fakher
Category	Flavours
Battery	1500 mAh
Output range	12-60 W
Capacity	2.0 ml
Charging	USB-C fast charge
Coil options	1.0 / 1.2 ohm
Carton quantity	240 units

Tracking return reasons feeds directly into the next sourcing decision.

Practical notes for buyers

Documentation is not paperwork for its own sake; on warranty and after sales it is the difference between a clean clearance and a delayed one.

Consistency across batches matters more than peak performance for Max, and warranty and after sales is where inconsistency first appears.

Checklist

Check carton quantities against the commercial invoice line by line.
Request batch photographs and a packing list prior to shipment.
Record the arrival condition with photographs on the day of delivery.
Confirm the exact configuration in writing before the deposit is paid.
Agree in advance who pays for return freight on a defect claim.
Verify that artwork matches the approved compliance template.

Commercial terms

Payment history is the single most reliable route to better terms, more than total annual volume.

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Volume tier	Indicative unit level	Lead time
Carton (181 units)	Tier 1	7-12 days
Pallet (1783 units)	Tier 2	21-30 days
Container (12576 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

What warranty applies to Max?

Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

Final word

If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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