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Warranty and After Sales Guide for Al Fakher Royal S
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Royal S line.
There is no shortcut on warranty and after sales: the Royal S rewards preparation and punishes improvisation.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Royal S
A clear dead on arrival policy removes friction for retail partners.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Royal S |
| Brand | Al Fakher |
| Category | Flavours |
| Battery | 800 mAh |
| Output range | 10-25 W |
| Capacity | 2.0 ml |
| Charging | USB-C 2A |
| Coil options | 1.0 / 1.2 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Review the reorder point after one full selling cycle.
- Log sell through by account for the first eight weeks.
- Agree in advance who pays for return freight on a defect claim.
- Check carton quantities against the commercial invoice line by line.
- Record the arrival condition with photographs on the day of delivery.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (146 units) | Tier 1 | 7-12 days |
| Pallet (617 units) | Tier 2 | 7-12 days |
| Container (5012 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Royal S?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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